Abstract: [Purpose/significance] The model of Crowdsourcing provides a breakthrough for enterprise external innovation, which can reduce the cost of innovation and reduce innovation performance. However, the effect of public package mode is not ideal at present, and it needs to be promoted.[Method/process] Based on the principal-agent theory, this paper regarded crowdsourcing community as external dynamic organization, carried out in depth analysis on the action mechanism that relationship quality between enterprise and crowdsourcing community act on innovation performance, Then, it investigated the mediating effects of crowdsourcing quality and the moderating effect of enterprises’ dynamic capabilities. [Result/conclusion] The results show that: The relationship quality has no significant effect on innovation performance, crowdsourcing quality play a mediating role, the adaptability of enterprises has a moderating effect on the relationship quality, and adjusted relationship quality can improve the enterprise innovation performance; The crowdsourcing quality performance has a significant direct on innovation performance, and moreover, absorptive capacity and innovation capability of enterprises have positive moderating effect on the relationship between relationship quality and innovation performance; Dynamic capabilities can effectively regulate the mediating effects of crowdsourcing quality, so that it can directly play a partial mediation role between relationship quality and innovation performance.
Keywords: relationship quality; crowdsourcing quality; innovation performance; dynamic capabilitiy